How do I Register for Mixaloo?

Registering for Mixaloo is easy, just go to www.mixaloo.com and start building a Mix right on the homepage. You will be prompted to register as soon as you begin.

I lost my password, how do I retrieve it?

Simply click on the "Lost Password" link next to Log In and follow the instructions.

I want to change the email address that Mixaloo emails are sent to, how do I do this?

Click "My Accounts" and then click "Account Data". Your email address appears in the My Contact section and you can edit it from there. Be sure to click save after editing.

Why does Mixaloo need my personal contact information?

We just collect a little demographic information to help Mixaloo and its advertisers understand who is visiting the site. We don't share your information with anyone, we only use aggregate users information with our advertisers. Additionally, we need some information from you in order to retrieve your user name and password in case you lose or forget it. For more information read our privacy policy.

What does Mixaloo do with my personal contact information?

We only use it to contact you via email with information about Mixaloo and any notifications you have opted in for. For more information read our privacy policy.

How do I create a Mixaloo Mix?

Just go the homepage and fill in Album Title, Upload Cover Art, and Mix Description. Once you click Add Tracks to my Mix button you will be taken to the track picker page. If you need help with the track picker, click on the Help link in the upper right.

How do I upload cover art to my Mixaloo mix?

Click on the "Browse" button under Select Cover Art for Your Mix on the homepage. This will open your desktop and you will need to browse to the folder with the image you would like displayed. If the image is too large you will receive an error and need to follow the resizing instructions. To change album cover art, go to edit mix and click on your cover art. You will see the "Browse" box open at the bottom and follow the instructions above. Remember to only upload images you have the rights to. See our Terms and Conditions for more information.

Mixaloo told me my cover art was too big, how do I resize it to make it fit?

Follow the instructions on the screen when you try to upload cover art that is too big.

Why did Mixaloo delete my cover art or album description?

Mixaloo reserves the right to remove any content that we feel is a violation of the Terms and Conditions. Most commonly we delete Album Art or Descriptions because they are offensive or violate somebody's Copyright. For more information please read the Mixaloo Terms and Conditions.

Once I have created a mix, how do I find it again?

From the Homepage click on My Mixes and all your Mixes will be displayed.

How do I find and select an artist or band?

Once you click "Add Tracks to My Mix" on the homepage or "Edit Mix" within the My Mixes section you will be taken to the Track Picker Page. If you need help from there, click "Show Help" button next to the artist search box.

I can not seem to find an artist I am looking for in the track picker, why not?

While Mixaloo has over millions tracks and videos, we don't have every piece of music ever recorded. We are working hard to have all music that is available legally on the Internet and are updating our catalog daily.

I found the artist I am looking for but not ALL of their albums, why not?

Mixaloo does not allow artists or user to upload music directly to Mixaloo, instead we aggregate tracks and videos from legal sources on the Internet. If an album or track is available with one of our trusted partners we will do everything possible to ensure it is available on Mixaloo.

How do I sample a track before adding it to my Mix?

Clicking on a track name will play the track and video. The track will not be added to your Mix until you select the track and click Add in the track picker page. At this point the track will be added to your mix.

How do I delete a track from a Mixaloo Mix?

To delete a track from your own mix simply click Edit Mix in the My Mixes section and click the red X next to the track in your Mix Track List.

How do I tell the track picker I am done creating my mix?

The track picker dynamically saves your mix each time you make a change. Clicking Preview /Promote is a good way to ensure your mix is saved though.

How do I edit my Mix Name, Cover Art, or Description?

When you click "Edit Mix" from "My Mixes" section you can click on the Mix Name, Cover Art, or Description on the top right to make changes.

What does the Promote button do?

The promote button gives you the chance to promote your mix on your favorite social media sites by simply entering your log in information for that site. It is also where you can grab "Embed Code" which will give you HTML to place your widget anywhere you want.

How are you putting this into my favorite social network sites without me copying and placing code?

Our partner has integrated with the social networking sites to enable this. Your user name and password for these sites is never stored and never used for anything other than distributing your widget.

What information about my widget are you tracking?

We track the number of Views (or people that have seen it) and where the mix is being promoted. We must track where the mix is promoted for legal reasons. .

How does emailing a widget to a friend work?

Simply enter their email address and they will be sent a link which brings them to a special page on Mixaloo.com to view your widget.

Where can I get the code if I don't see my favorite social network or if I want to drop my mix onto a page I control?

When you click on "Promote" the very bottom button allows you to "Copy Embed Code". Clicking this will copy the embed code to your clip board all you have to do is paste it anywhere you want it to appear.

What are the colored boxes below the Widget Preview?

These allow you to change the color of your widget to better integrate it with your other pages.

If I change a widget theme, does it change all my widgets?

No, only the widget you are previewing or editing at the time.

If I am currently promoting a mix, but want to change some of the songs how do I do this and make sure it changes everywhere I have placed my mix?

If you edit your tracks in the Edit Mix section, the changes will appear everywhere that mix is embedded the next time they are refreshed.

How do I earn points?

You earn points by recommending similar artists and taking other actions on Mixaloo or our partner sites. You can get points by merging you Mixaloo and Facebook accounts, and various other ways. Click on My Points for more information on how to earn points.

What can I redeem points for?

You can redeem points for products available in the Mixaloo "My Points" section.

Do points have a cash value?

No, points have no cash value and the value of the products that points can be redeemed for is in now way an indication of point value.

Do my points expire?

No, points do not expire. The only way to loss your points is if you account is terminated for violation of the Mixaloo Terms and Conditions.

How do I redeem points?

Points are redeemed via the "My Points" page on Mixaloo.com. Just click the redeem points link to redeem points.

Can I earn points for anything other than mix sales?

Mixaloo may distribute points for any reason it sees fit and at its sole discretion.

There was a product I wanted in the Point section but by the time I had enough points it was gone?

Mixaloo reserves the right to change products or the number of points needed to earn a product at any time. Occasionally we will be forced to remove products or change the point values based on product availability.

How do I retrieve (download) music that I have purchased from a Mix?

Mixaloo partners handle all music sales and downloads. Please go to the partner site from which you purchased the tracks and utilize their customer service links.

Can I buy music from outside the US?

The ability to purchase music from Countries other than the US is determined by our partners. Mixaloo is not responsible for direct music sales in any way.

I can not see a video that is in my mix of a mix I encountered?

Mixaloo works with third party music and video providers to seed our catalog of available tracks. Occasionally these partners need to remove tracks for legal purposes and as a result they are made unavailable across all of their partner sites, including Mixaloo. If a track is unavailable, we will replace it as soon as possible with a new version.

Are you have a problem registering or creating a widget?

Please send an email to customersupport@mixaloo.com with a description of your problem, a description of your computer (i.e. Windows or Mac, Internet Explorer or Firefox), and the best method for contacting you. Somebody will return your message as soon as possible.

Do you believe Mixaloo owes you money or points?

Please send an email to customersupport@mixaloo.com with a description of your problem, a description of your computer (i.e. Windows or Mac, Internet Explorer or Firefox), any other related information (i.e. Action Taken to Earn Points), and the best method for contacting you. Somebody will return your message as soon as possible.

Do you have a general comment about the site or Mixaloo widgets?

Send it our way by emailing customersupport@mixaloo.com.

Would you like to advertise or partner with Mixaloo?

If you would like to advertise on Mixaloo or become a Mixaloo partner please contact us at sales@mixaloo.com